Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE AND USE

These general terms and conditions of sale and use (hereinafter referred to as “Terms”) apply to all services and products offered through Wok World’s website, available at [https://the-wok-house.us] (hereinafter referred to as the “Website”). By accessing or using the Website, you accept these Terms and agree to be bound by them. If you do not accept the terms, you are not authorized to access the Website or use its services and products.

1. USE OF THE WEBSITE

The Wok World website offers an electronic platform for the sale and distribution of products related to cooking and food culture. The website is aimed at both consumers and business customers who wish to purchase these products. The users of the website (hereinafter referred to as “Users”) can be both natural and legal persons.

2. USER REGISTRATION

In order to fully utilize the functions of the Website, the User may be asked to register and create an account. Upon registration, the user must provide accurate and complete information and regularly update this information to ensure that it is current, complete and correct. Each user is responsible for maintaining the confidentiality of his or her account password and for all activities that occur under his or her account.

3. CONTENT AND COPYRIGHT

The content on the Website, including text, graphics, logos, icons, images, audio clips, digital downloads and software, is the property of Wok World or its content suppliers and is protected by copyright and other intellectual property rights. The content may not be copied, modified, published, transmitted, sold, distributed or otherwise exploited for commercial purposes without the express written permission of The Wok House.

4. PRODUCTS AND SERVICES

The Wok World website offers a wide range of products and services related to cooking and food culture. Detailed information about each product and service, including prices, descriptions and user ratings, is available on the website. We reserve the right to change the information about our products and services, including prices and availability, at any time and without prior notice.

5. ORDERING AND PAYMENT

Users may order products and services through the website. When ordering, the User undertakes to provide accurate and complete information. Each order is subject to confirmation by Wok World. An order is considered accepted when Wok World has sent a confirmation by e-mail to the user. Payment for products and services can be made with the means of payment authorized on the Website. Full payment is required before delivery of a product or service.

6. DELIVERY AND SHIPPING COSTS

The delivery of products is subject to the delivery conditions stated on the Website. Freight costs may apply and will be calculated separately when ordering. Delivery times are estimated and not guaranteed. Wok World is not responsible for delays caused by third party logistics companies or other circumstances beyond our control.

7. right of withdrawal and return

According to applicable consumer legislation, the user has the right to withdraw from the purchase within a certain period and under certain conditions. If the user wishes to exercise his or her right of withdrawal, he or she must contact Wok World within the indicated withdrawal period and follow the instructions indicated therein. The products must be returned in their original condition and in their original packaging. The user bears the costs of the return, unless otherwise agreed.

8. USER REVIEWS AND COMMENTS

Users may publish reviews, comments and other content on the Website as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy or otherwise harmful to third parties or offensive. The Content shall not contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. Wok World reserves the right, but not the obligation, to remove or edit such content.

9. LIMITATION OF LIABILITY

The Wok House endeavors to ensure the accuracy and timeliness of the information on the website, but does not warrant the completeness, timeliness or accuracy of the content. The Wok House does not accept liability for indirect damages arising from the use of the website or by relying on the information on the website.

The Wok House accepts no liability for indirect damages arising from the use of the website or by relying on the information on the website.

10. CHANGES TO THE TERMS AND CONDITIONS

Wok World reserves the right to change these Terms at any time. The updated Terms will come into effect upon publication on the Website and will apply to all transactions made after publication. Users are encouraged to regularly review the Terms to stay updated on any changes.

11. INTEGRITY AND PERSONAL DATA

Wok World respects the privacy of its users and is committed to protecting personal data. The information collected through the website is used in accordance with our privacy policy. By using the website, users agree to the collection and use of personal data in accordance with this policy.

12. SAFETY

Wok World takes appropriate security measures to protect against the loss, misuse and alteration of the information under our control. The website uses secure methods for handling payment information, including encryption of credit card information.

13. LINKS TO THIRD PARTIES

The Website may contain links to third-party websites that are not controlled or maintained by Wok World. These links are provided solely for your convenience, and The Wok House assumes no responsibility for the content or functionality of these third-party websites.

14. FORCE MAJEURE

Wok World shall not be liable for any delay or failure to perform its obligations under these Terms due to events beyond our control, including, but not limited to, natural disasters, war, terrorism, riots, epidemics, strikes or other labor disputes or disruptions to communications or infrastructure.

15. USE OF COOKIES

The website uses cookies to improve the user experience and to collect statistics on the use of the website. By continuing to use the website after being informed about the use of cookies, users agree to our use of these cookies.

16. DISPUTE RESOLUTION

Disputes arising in connection with these Terms will, where possible, be resolved by negotiation between the parties. If the dispute cannot be resolved in this way, it shall be settled in accordance with the laws of the country where Wok World has its registered office, to the exclusion of its conflict of laws rules.

17. MISCELLANEOUS

If any part of these General Terms and Conditions is declared invalid or unenforceable by a competent court, that part shall be deemed severable from the other provisions and shall not affect the validity and enforceability of the remaining provisions.

18. CONTACT INFORMATION

For questions about these Terms or other aspects of our service, please contact info@wok-group.com.